Last updated 9 November 2026
Key terms
- Event Vitae sells tickets on behalf of Organisers. The Organiser named on the Event page runs the Event and is responsible for it.
- You pay the Ticket Price, a Service Fee of 6% of the Ticket Price (minimum ₦100) and the Payment Processing Fee charged by our Payment Partner. All are shown before you pay.
- If an Event is cancelled you receive the Ticket Price, the Service Fee and the Payment Processing Fee back. The Organiser funds that refund.
- You may cancel a Ticket up to 48 hours before doors open and receive the Ticket Price less a 10% cancellation charge. The Service Fee and the Payment Processing Fee are not returned.
- Clause 16 limits our liability to you. Please read it.
1. About these Terms
1.1 These Terms and Conditions (the "Terms") are a legal agreement between you and S9 Studios, a business registered in Nigeria under the Companies and Allied Matters Act 2020, which owns and operates the Event Vitae ticketing platform ("Event Vitae", "we", "us" and "our").
1.2 The Terms apply whenever you visit the Platform, buy or hold a Ticket, or list an Event. By doing any of these things you accept the Terms, the Refund Policy and the Privacy Policy, which together form one agreement. If you do not accept them, do not use the Platform.
1.3 In the Terms:
- "Platform" means the Event Vitae website, checkout, Tickets, organiser portal, door scanner and the messages we send.
- "Organiser" means the person or business that lists an Event and is named on its Event page.
- "Fan" means a person who buys or holds a Ticket.
- "Event" means a show, party, concert, gathering or other occasion listed on the Platform.
- "Ticket" means the right to attend an Event, issued by us with a unique QR code.
- "Ticket Price" means the price of a Ticket set by the Organiser.
- "Service Fee" means the fee we charge for our ticketing service, described in clause 4.1.
- "Payment Processing Fee" means the fee our Payment Partner charges to process a payment, described in clause 4.1.
- "Order" means a request to buy one or more Tickets.
- "Payment Partner" means the payment service provider, licensed by the Central Bank of Nigeria, that processes payments and payouts for us.
- "Business Day" means a day other than a Saturday, a Sunday or a public holiday in Nigeria.
1.4 We may change the Terms. The current version is always published on the Platform with the date it was last updated. A change applies to Orders placed and Events listed after that date. We give Organisers at least 14 days' notice of a change that affects fees or payouts.
2. Our role
2.1 We provide a ticketing service. We list Events, take payment for Tickets through our Payment Partner, deliver Tickets and provide tools for the door.
2.2 We sell Tickets as the agent of the Organiser. The contract to attend an Event is between the Fan and the Organiser named on the Event page. We are not the organiser, promoter, producer or venue of any Event, and we do not control how an Event is run.
2.3 Our own obligations to a Fan are to take payment securely, to issue and deliver a valid Ticket once payment is confirmed, and to administer refunds as set out in the Refund Policy.
3. Who may use the Platform
3.1 You must be at least 18 years old, or have the consent of a parent or guardian who accepts the Terms on your behalf.
3.2 You must give accurate details and keep them up to date. You are responsible for the WhatsApp number and email address you give us.
3.3 Organisers join by invitation. An invite code, a one-time code and a staff passcode are personal to the holder. You must keep them secret and tell us at once if you believe someone else has used them. You are responsible for what is done with your codes until you tell us.
Part A: Fans
4. Buying Tickets
4.1 The amount you pay is the Ticket Price, our Service Fee and the Payment Processing Fee. The Service Fee is 6% of the Ticket Price, rounded up to the nearest ₦10, with a minimum of ₦100 per Ticket. The Payment Processing Fee is charged by our Payment Partner, depends on the payment method you choose and is higher for a card issued outside Nigeria. A free Ticket carries no Service Fee and no Payment Processing Fee. The Ticket Price, the Service Fee, the Payment Processing Fee and the total are shown before you pay, and nothing else is added.
4.2 All prices are in Nigerian naira. If you pay with a card issued outside Nigeria, your bank converts the amount and may add its own charges, which we do not control.
4.3 Payments are processed by our Payment Partner. We do not see or store your full card number, card PIN or bank password.
4.4 Your Order is an offer to buy. It is accepted, and a contract is formed, only when our Payment Partner confirms that payment has been received in full and we issue your Ticket. A screenshot, a debit alert or a transfer receipt is not confirmation of payment.
4.5 If you are debited and no Ticket is issued, the Refund Policy sets out how we resolve it.
4.6 We may limit the number of Tickets in one Order. We may cancel an Order, with a full refund, where we reasonably suspect fraud, an error in the listed price or a breach of the Terms.
5. Tickets
5.1 Each Ticket carries a unique QR code and admits one person once. We send it to the WhatsApp number and email address given at checkout.
5.2 Treat your Ticket like cash. The first person to present a Ticket's QR code is admitted and every later copy is refused. We are not responsible for a Ticket you have shared, posted publicly or lost.
5.3 You may give your Ticket to another person before it is scanned. You must not resell a Ticket for more than the amount you paid, or in the course of a business, without the written consent of the Organiser. A Ticket resold in breach of this clause may be cancelled without a refund.
5.4 If you have not received your Ticket, use the Support section of the Platform and we will send it again.
6. Attending an Event
6.1 The Organiser and the venue set the conditions of entry, including age limits, identification, security checks and conduct. Check the Event page before you buy.
6.2 The Organiser or the venue may refuse entry to, or remove, a person who breaks those conditions, behaves in an unsafe or unlawful manner, or holds a Ticket that has already been scanned. No refund is due in those cases.
6.3 The Organiser is responsible for the Event itself, including its safety, its quality, its line-up and its compliance with the law.
7. Cancellations, changes and refunds
7.1 The Refund Policy forms part of the Terms. In summary:
- if an Event is cancelled, you are refunded the Ticket Price, the Service Fee and the Payment Processing Fee;
- if an Event is postponed or materially changed, your Ticket stays valid and you may instead ask for a full refund before the new date;
- you may cancel a Ticket up to 48 hours before doors open and receive the Ticket Price less a cancellation charge of 10% of the Ticket Price, and the Service Fee and the Payment Processing Fee are not returned.
7.2 Nothing in the Terms or the Refund Policy takes away a right you have under the Federal Competition and Consumer Protection Act 2018.
Part B: Organisers
8. Listing an Event
8.1 We decide at our discretion who is invited to the Platform, which Events are approved and which are removed. Approval of an Event is not an endorsement of it.
8.2 By listing an Event you confirm that:
- you have the right and the legal capacity to stage the Event and to accept the Terms;
- every detail you publish is accurate and will be kept accurate;
- you hold, or will hold before the Event, every licence, permit and consent the Event requires;
- you will not offer more Tickets, on the Platform and elsewhere together, than the venue can lawfully and safely hold;
- the Event and the material you upload are lawful and do not infringe the rights of any other person.
8.3 You appoint us as your agent to sell Tickets and to collect payment for them on your behalf.
8.4 You grant us a non-exclusive, royalty-free licence to use the Event name, description, images and line-up you provide in order to list and promote the Event on the Platform, in our messages and on our social media pages.
8.5 You must tell us immediately if an Event is cancelled, postponed, moved or materially changed, and you must update the listing.
8.6 You may list only Events that are permitted under our Acceptable Use Policy. We may refuse, pause or remove an Event that is not.
9. Fees and payouts
9.1 The Service Fee and the Payment Processing Fee are added to the Ticket Price and paid by the Fan, and you receive the Ticket Price in full, unless we have agreed in writing that you will bear the Service Fee.
9.2 We hold Ticket money for you through our Payment Partner, and you withdraw it from the Organiser portal to the bank account you nominate. Sales paid by Nigerian card, bank transfer or USSD become available to withdraw on the next Business Day. Sales paid from outside Nigeria, by card or by another payment method, become available once our Payment Partner settles them, within five days of the sale. These times follow our Payment Partner's settlement schedule and may be longer where a bank or the Payment Partner delays a settlement.
9.3 The bank account must be in your name or the name of your business and must pass our Payment Partner's verification. We are not liable for money sent to an account whose details you gave incorrectly.
9.4 We may delay, withhold or set off a payout, in whole or in part, where:
- an Event has been cancelled, postponed or materially changed;
- a payment is disputed, reversed or appears to be fraudulent;
- refunds or chargebacks are due or reasonably expected;
- you are in breach of the Terms; or
- the law, a regulator, a court or our Payment Partner requires it.
9.5 You are responsible for all taxes due on your ticket sales and for keeping the records the tax authorities require of you.
9.6 You may propose discount codes for an Event through the Organiser portal. A code takes effect only after we approve it, and we may decline, or later turn off, a code that could mislead Fans or that breaks the Terms. A discount reduces the Ticket Price, and so the amount you receive for that Ticket, and the Service Fee is worked out on the discounted price. A code applies only within its approved dates, ticket types, minimum number of Tickets and number of uses. One code may be used per Order, and a code cannot be applied after an Order is paid.
9.7 We hold back 10% of the Ticket Price of each sale as a reserve against refunds, reversals and chargebacks. The reserve for an Event becomes available to withdraw three days after the Event date, unless clause 9.4 applies.
9.8 Before your first withdrawal you must give us your full legal name and your National Identification Number (NIN) or, for a business, its registered name and its Corporate Affairs Commission (CAC) registration number. We verify these details and may ask for documents that confirm them. We may refuse or delay payouts until verification is complete.
9.9 You may nominate one bank account at a time. We check the name on the account with our Payment Partner, and the account must be in your verified name or your business's verified name. Whenever you add or change the bank account, withdrawals are paused for 48 hours and we tell you by email, so that you can stop a change you did not make. You cannot change the bank account while a withdrawal is in progress.
9.10 Each withdrawal must be confirmed with a one-time code that we send to you. You may make up to two withdrawal requests in a day (Lagos time), each of at least ₦1,000 and no more than your available balance. A request counts towards the daily limit even if it is later cancelled or not approved. We review every withdrawal before it is paid, and we may decline or delay one where clause 9.4 applies. Money from a withdrawal that is cancelled or not approved returns to your available balance.
9.11 Where refunds or reversals on your Events are more than the Ticket money we hold for you, your balance shows the amount you owe, no withdrawal can be made, and clauses 10.4 and 10.6 apply.
9.12 We keep a permanent record of every sale, refund and payout on your account, and of every change to your payout details, including when it was made and the internet address and device it came from. We use this record to protect you and Fans against fraud, and we may share it with our Payment Partner, regulators and law enforcement agencies where the law requires it.
10. Refunds and chargebacks
10.1 You are responsible for refunding Fans. Where an Event is cancelled, you must refund every Fan the Ticket Price, the Service Fee and the Payment Processing Fee that Fan paid. This applies whether or not you have already been paid for those Tickets.
10.2 Where an Event is postponed or materially changed, you must refund in the same way every Fan who asks for a refund under the Refund Policy.
10.3 Where a Fan cancels a Ticket under the Refund Policy, you must refund the Ticket Price less the 10% cancellation charge, which you keep.
10.4 Refunds are paid through the Platform. We first apply any of your ticket money that has not yet been paid out. You must pay us any balance within five Business Days of our request, and we pass it to the Fans.
10.5 You must not refund a Fan in cash or by private transfer in place of a refund through the Platform, because we cannot confirm such a refund to the Fan or to a bank.
10.6 A balance you do not pay when due is a debt you owe us. We may set it off against any money due to you for any Event, suspend your account, report the matter to the relevant authorities and take legal action to recover it together with our reasonable costs of recovery.
10.7 Where a Fan's bank reverses a payment for one of your Events, you bear the amount reversed and any charge our Payment Partner makes for the reversal, unless the reversal was caused by our error.
10.8 Our Service Fee is earned when a Ticket is sold, and our Payment Partner does not return the Payment Processing Fee when a payment is refunded. Where you must refund the Service Fee or the Payment Processing Fee to a Fan, you fund it and neither is returned to you.
11. Guest information
11.1 We give you the name, ticket type and entry status of each Fan for your Event so that you can admit them and deal with their Tickets.
11.2 You must use that information only to run the Event, keep it secure, not sell or share it, and not use it for marketing unless the Fan has given you their own consent. You must comply with the Nigeria Data Protection Act 2023 in your handling of it.
12. Promoter links and the door
12.1 A promoter link records the Tickets sold through it. Any commission you agree with a promoter is a matter between you and the promoter.
12.2 You are responsible for the people you allow to scan Tickets and for the devices they use. A Ticket marked as admitted by your scanner is treated as used.
12.3 Door codes are personal to the door they open. Give each one only to the steward for that door, and close the door or make a new code if a phone or code is lost. A door that works without signal saves that door's guest list on the phone until the door is closed; you must make sure the phone is kept locked and the list is used only to admit guests.
Part C: General
13. Acceptable use
13.1 You must not:
- use the Platform for fraud, money laundering or any other unlawful purpose;
- pay with a card or account you are not authorised to use;
- copy, forge or tamper with a Ticket;
- use bots or other automated means to buy Tickets or to collect data;
- interfere with the security or operation of the Platform;
- upload material that is unlawful, defamatory, obscene or infringing.
13.2 Conduct of this kind may be an offence under the Cybercrimes (Prohibition, Prevention, etc.) Act 2015. We cooperate with law enforcement agencies and with our Payment Partner in investigating it.
13.3 To protect Fans, Organisers and the Platform, we run automated checks on orders, payments and sign-ins, and our staff review what the checks flag. We may limit the number of Tickets one person can buy for an Event, refuse or hold an order, decline a payment from a card or account linked to suspected fraud or automated buying, and block an email address, phone number, card or internet address from using the Platform, for a period or until further notice. If a payment is taken from a card or account that is blocked, we refund it in full and no Ticket is issued. A block can be reviewed on request to support@eventvitae.com.
14. Intellectual property
14.1 The Event Vitae name and logo, the S9 Studios name and the design, text and software of the Platform belong to S9 Studios or its licensors. You may not copy or use them except as needed to use the Platform.
15. Privacy
15.1 We handle personal data as described in the Privacy Policy and in line with the Nigeria Data Protection Act 2023.
16. Our liability
16.1 Nothing in the Terms excludes or limits a liability that cannot lawfully be excluded or limited. That includes liability for fraud, liability for gross negligence and the rights given to consumers by the Federal Competition and Consumer Protection Act 2018.
16.2 Subject to clause 16.1:
- we are not liable for the acts or omissions of an Organiser, a venue or another Fan, or for the cancellation, postponement, quality or safety of an Event;
- we are not liable for loss caused by events outside our reasonable control, including failures of banks, networks, electricity, WhatsApp or email services;
- we are not liable for indirect or consequential loss, such as travel costs, accommodation costs or loss of profit;
- our total liability to a Fan in connection with an Order is limited to the amount the Fan paid for that Order;
- our total liability to an Organiser in connection with an Event is limited to the Service Fees we earned from that Event.
16.3 We provide the Platform with reasonable skill and care. We do not promise that it will be free of interruption or error at all times.
17. Indemnity
17.1 An Organiser must indemnify us against claims, losses, fines and costs, including reasonable legal costs, that arise from the Organiser's Event, from the Organiser's breach of the Terms or of the law, or from a claim by a Fan or other person about the Event.
18. Suspension and ending
18.1 We may suspend or close an account, remove an Event or cancel a Ticket where we reasonably believe the Terms or the law have been broken. We give notice where it is practicable to do so.
18.2 Clauses that by their nature continue, including those on payment, refunds, liability, indemnity and disputes, remain in force after an account is closed.
18.3 We may pause ticket sales for an Event while we review the Event or its listing, verify the Organiser's details, look into complaints, a safety concern or a payment issue, or for another reason we give. A paused Event is removed from the Platform and no Tickets can be bought, but Tickets already sold remain valid. We send the Organiser the reason by email. The Organiser has 48 hours from that email to respond, through the Organiser portal or by replying to the email. If the Organiser does not respond within 48 hours, the Event is cancelled automatically and removed from the Platform, and clause 10 and the Refund Policy apply to every Ticket sold. If the Organiser responds in time, the Event stays paused until we either put it back on sale or cancel it, and we tell the Organiser our decision by email.
19. Complaints and disputes
19.1 Tell us first, through the Support section of the Platform. We acknowledge a complaint within two Business Days and aim to resolve it within 14 days.
19.2 If we cannot resolve a dispute, either party may refer it to mediation at the Lagos Multi-Door Courthouse, or before another mediator the parties agree on, in accordance with the Arbitration and Mediation Act 2023.
19.3 If mediation does not resolve the dispute within 30 days of the referral, the courts of Lagos State, Nigeria have jurisdiction.
19.4 Nothing in this clause stops a consumer from complaining to the Federal Competition and Consumer Protection Commission, from complaining to the Nigeria Data Protection Commission about personal data, or from using a small claims court.
19.5 The Terms are governed by the laws of the Federal Republic of Nigeria.
20. General
20.1 The Terms, the Refund Policy and the Privacy Policy are the whole agreement between you and us about the Platform, together with any variation we have agreed with an Organiser in writing.
20.2 If a court finds part of the Terms unenforceable, the rest continues in effect.
20.3 A delay in enforcing a right is not a waiver of that right.
20.4 You may not transfer your rights or obligations under the Terms without our written consent. We may transfer ours to a successor to our business, including a company formed to carry on the business of S9 Studios, provided your rights are not reduced.
20.5 We may send notices to the WhatsApp number or email address you gave us. You agree that electronic records and messages are valid evidence of our dealings with you.
20.6 The Terms are written in English, which prevails over any translation.
20.7 You can reach us at support@eventvitae.com, the email address shown in the Support section of the Platform.
Last updated 15 October 2026
This Refund Policy explains when a Ticket bought on Event Vitae is refunded, how much is returned and how long it takes. It forms part of the Terms and Conditions and uses the same defined words.
At a glance
- Event cancelled. You get the Ticket Price, the Service Fee and the Payment Processing Fee back in full.
- Event postponed or materially changed. Your Ticket stays valid. If you prefer, you get the Ticket Price, the Service Fee and the Payment Processing Fee back in full when you ask before the new date.
- You cancel 48 hours or more before doors open. You get the Ticket Price back less a cancellation charge of 10% of the Ticket Price. The Service Fee and the Payment Processing Fee are not returned.
- You cancel later than that, or do not attend. No refund is due.
- Debited with no Ticket, or charged twice. You get your Ticket or your money back in full.
1. Cancelled Events
1.1 If an Organiser cancels an Event, every Fan holding a Ticket that has not been scanned is refunded the Ticket Price, the Service Fee and the Payment Processing Fee.
1.2 You do not need to apply. We tell you by WhatsApp and email that the Event is cancelled and we start the refund.
1.3 Ticket money that has not yet been paid to the Organiser is refunded straight away. Where the Organiser has already been paid, the Organiser must return the money to us within five Business Days and we refund you as soon as we receive it. We aim to complete refunds within 10 Business Days of the cancellation.
2. Postponed or materially changed Events
2.1 An Event is "materially changed" where its date changes, it moves to a different town or city, or it changes in another way that makes it substantially different from the Event that was advertised.
2.2 Your Ticket stays valid for the Event as changed and you need do nothing to keep it.
2.3 If the change does not suit you, you may ask through the Support section for a refund of the Ticket Price, the Service Fee and the Payment Processing Fee at any time before the new date.
2.4 If no new date is announced within 60 days of a postponement, the Event is treated as cancelled and clause 1 applies.
3. Cancelling your own Ticket
3.1 The Federal Competition and Consumer Protection Act 2018 gives a consumer the right to cancel an advance booking, subject to a reasonable charge. This clause sets out how that right works on the Platform.
3.2 You may cancel a Ticket at any time up to 48 hours before the doors-open time shown on the Event page. Ask through the Support section and give the WhatsApp number or email address you used at checkout.
3.3 We refund the Ticket Price less a cancellation charge of 10% of the Ticket Price. The charge reflects the cost to the Organiser of a Ticket returned close to the Event.
3.4 The Service Fee and the Payment Processing Fee are not returned, because the booking service and the payment they pay for have already been provided.
3.5 A cancelled Ticket stops working at once and may be offered for sale again. A Ticket that has been scanned cannot be cancelled.
3.6 A free Ticket may be cancelled at any time and carries no charge.
4. When no refund is due
4.1 No refund is due where:
- you ask to cancel less than 48 hours before doors open;
- you do not attend the Event;
- you are refused entry or removed for breaking the conditions of entry;
- your Ticket was scanned by someone you shared it with, or was lost;
- you bought the Ticket from anyone other than Event Vitae.
4.2 This clause does not apply where an Event is cancelled, postponed or materially changed, and it does not limit a right you have under the Federal Competition and Consumer Protection Act 2018.
5. Payment problems
5.1 If you were debited and received no Ticket, enter your transaction reference in the Support section. We check it against our Payment Partner's record the same day. Where the payment reached us, we issue your Ticket. Where the Event is sold out or has passed, we refund the payment in full within five Business Days.
5.2 If you were charged more than once for the same Order, every extra payment is refunded in full.
5.3 A payment that fails before it reaches us is reversed by your own bank under the rules of the Central Bank of Nigeria. We do not hold that money.
6. How refunds are paid
6.1 A refund is paid to the card or bank account used for the purchase. We do not refund in cash. We pay to a different account only where the original one is no longer available and we have confirmed your identity.
6.2 After we send a refund, your bank may take up to 10 Business Days to show it on your account.
6.3 Refunds are made in naira. Where you paid with a card issued outside Nigeria, your bank's conversion rate on the day of the refund may differ from the rate on the day you paid, and we do not make up the difference.
7. Who is responsible for a refund
7.1 The Organiser of an Event is responsible for refunds of the Ticket Price, the Service Fee and the Payment Processing Fee for that Event. Event Vitae administers each refund through its Payment Partner.
7.2 If an Organiser does not fund a refund when it is due, we apply any of the Organiser's ticket money that we or our Payment Partner still hold, we pursue the Organiser for the balance, and we keep you informed of progress.
7.3 Your rights against the Organiser under Nigerian law are not affected by this Refund Policy.
8. Chargebacks
8.1 Please contact us before asking your bank to reverse a payment, because we can usually resolve the problem faster. We may contest a reversal for a Ticket that was validly issued and used.
9. Complaints
9.1 If you are not satisfied with how a refund was handled, use the Support section of the Platform. You may also complain to the Federal Competition and Consumer Protection Commission.
Last updated 27 October 2026
This Privacy Policy explains what personal data Event Vitae collects, why we collect it, who we share it with and the rights you have. It is written to meet the Nigeria Data Protection Act 2023, the General Application and Implementation Directive 2025 issued under it, and the right to privacy in section 37 of the Constitution of the Federal Republic of Nigeria 1999.
1. Who we are
1.1 Event Vitae is owned and operated by S9 Studios, a business registered in Nigeria. S9 Studios is the data controller of the personal data described in this policy.
1.2 You can reach us, and our Data Protection Officer, at support@eventvitae.com, the email address in the Support section of the Platform.
2. The data we collect
- Fans. Your name, WhatsApp number and email address; the Tickets you bought; the amount, time, method and reference of your payment; whether and when each Ticket was scanned.
- Organisers. Your name, phone number and business name; your legal name and your National Identification Number (NIN) or your business's CAC registration number, to verify who receives payouts; the bank account you nominate for payouts and the name our Payment Partner holds for it; the details of your Events; your sales, guest list, withdrawal and payout records; and the internet address and device used for each payout action.
- Promoters. The name an Organiser gives to a promoter link.
- Everyone. Messages you send us through Support or Feedback, and technical data such as your device type, browser, internet address and the pages you open.
2.1 We do not collect or store your full card number, card PIN or bank password. Those are entered on our Payment Partner's secure page.
2.2 We do not ask for sensitive personal data such as health, religion or biometric data.
2.3 Directions to the venue. When you enter your details for a Ticket you may choose to have directions to the venue sent with your Ticket to your WhatsApp number. This is optional and we rely on your consent for it. After you get a Ticket you may also ask the Platform to show how far you are from the venue. If you do, your device asks for permission to share its location. With your permission, your location is read once and used on your device only, to show that distance and to open a route in Google Maps. We do not receive, store or share your location. The directions we send are a Google Maps link to the venue. When you open that link, Google Maps uses your location under Google's own privacy policy. You may refuse the permission, or withdraw it at any time in your device or browser settings, and your Ticket is not affected.
2.4 Event ratings. After an Event, if your Ticket was scanned at the door, we email you once, with at most one reminder, asking you to rate it. Rating is optional. Your stars count towards the Event's public rating, shown only as an average once an Event has at least three ratings. Anything you write is shared only with the Organiser of that Event and our team, without your name. Ratings and comments are kept for two years, and you can change your rating for 30 days after the Event.
3. Why we use it and our lawful basis
- To carry out our contract with you. Taking payment, issuing and delivering Tickets, admitting you at the door, paying Organisers and handling refunds.
- To meet a legal obligation. Keeping financial records, preventing fraud and money laundering, and answering lawful requests from regulators, courts and law enforcement agencies.
- For our legitimate interests. Keeping the Platform secure, resolving complaints and understanding how the Platform is used so that we can improve it.
- With your consent. Sending you news or offers about other Events, and counting visits to the Platform with our analytics service. We do these only if you have agreed, and you can withdraw your consent at any time.
4. Who we share it with
- The Organiser of an Event you book. Your name, ticket type, ticket code and entry status, so that you can be admitted. The Organiser must use this only to run the Event.
- Our Payment Partner. The details needed to take your payment, pay an Organiser and process a refund.
- Messaging and email providers. WhatsApp, operated by Meta Platforms, and our email service, to deliver your Ticket and service messages.
- Hosting and database providers. The companies that store and run the Platform for us.
- Our analytics provider. Cloudflare, only if you accept analytics in the cookie notice. It receives page addresses, the referring page, your browser type and country, and no cookies or names.
- Professional advisers. Lawyers, accountants and auditors, under a duty of confidence.
- Authorities. Regulators, courts and law enforcement agencies, where the law requires it.
4.1 We do not sell personal data, and we do not share it with advertisers.
4.2 Each provider that processes personal data for us does so under a written agreement that requires it to protect the data and to use it only on our instructions.
4.3 Our reporting database provider, Neon, hosts a copy of our order, ticket, refund, payout and event records that our data team uses for reports. In that copy people appear only as codes. It never includes names, email addresses, phone numbers, bank or identity details, ticket codes or internet addresses.
4.4 Our backup storage provider, Cloudflare, stores an encrypted copy of the Platform's records each night, so they can be recovered after a failure. Each copy is encrypted before it leaves our servers with a key held only by S9 Studios, so the provider cannot read it.
5. Transfers outside Nigeria
5.1 Some of our providers store or process data outside Nigeria. Where that happens we rely on the grounds for transfer allowed by the Nigeria Data Protection Act 2023, including contractual safeguards that give the data an adequate level of protection, or the fact that the transfer is necessary to perform our contract with you.
5.2 The reporting copy described in clause 4.3 is held in the United States, and the encrypted backups described in clause 4.4 may be held outside Nigeria. Both are protected as set out in clause 5.1, with people in the reporting copy identified only by codes and the backups readable only by S9 Studios.
6. How long we keep it
- Order, payment, refund and payout records are kept for six years, to meet tax and accounting law and to deal with legal claims.
- Payout verification details (your legal name and NIN or CAC number) and bank account details are kept while you organise Events with us and then for six years, with the payout records they support.
- Guest lists remain available to the Organiser for 90 days after the Event.
- Support and feedback messages are kept for two years.
- Technical logs are kept for 12 months.
6.1 When a period ends we delete the data or make it anonymous.
6.2 Encrypted backups are kept for 30 days and then deleted, so data removed from the Platform is also gone from every backup within 30 days. The reporting copy is refreshed every few minutes and follows the periods above.
7. How we protect it
7.1 We use encryption in transit, restricted staff access, unique codes for each Ticket and regular security review of the Platform. No system is perfectly secure, and you should keep your Tickets and codes private.
7.2 If a breach of personal data is likely to put your rights at risk, we notify the Nigeria Data Protection Commission within 72 hours of becoming aware of it and we tell the people affected without undue delay.
7.3 Bank account numbers and NIN or CAC numbers are encrypted when stored. They are shown in full only to the staff who verify them or pay you, and every such view is recorded.
7.6 When an Organiser uses a door phone, the phone holds the names, ticket types and entry status of the guests for that door, with ticket codes stored only in a scrambled form. The list is used only to admit guests and is removed from the phone when the door is closed or once the event is over.
7.4 To prevent fraud and automated buying, we keep records of order and payment attempts, including the internet address used and a one-way code made from card details (never the full card number). These records are used only for security, are seen only by authorised staff and are kept for 12 months, or longer where they support a fraud case or a legal claim.
7.5 Our data team works with summaries that name no one. Raw data leaves the Platform only after approval by two senior administrators, with people replaced by codes unless personal data is needed for a legal, audit, refund, dispute or fraud reason, and every export is recorded.
7.7 Our data team also works with the reporting copy described in clause 4.3, through a login that can read it but cannot change it. The codes in that copy cannot be turned back into names without keys that only the Platform holds.
8. Your rights
8.1 Under the Nigeria Data Protection Act 2023 you have the right to:
- be told how your data is used, which is the purpose of this policy;
- obtain a copy of the personal data we hold about you;
- have inaccurate data corrected;
- have data erased where we no longer have a lawful reason to keep it;
- restrict or object to our use of your data;
- receive your data in a portable form;
- withdraw a consent you have given;
- not be subject to a decision based solely on automated processing that has a legal or similarly significant effect on you.
8.2 To use a right, contact us through the Support section. We may ask you to confirm your identity. We respond within 30 days and we do not charge for a reasonable request.
8.3 You may complain to the Nigeria Data Protection Commission if you believe we have not handled your data lawfully.
9. Cookies and similar technologies
9.1 The Platform uses the cookies and device storage that are necessary for it to work. With your consent only, it also measures visits with an analytics service that sets no cookies. The Cookies Policy lists each item and how to change your choice.
9.2 We do not use advertising cookies and we do not track you across other websites.
10. Children
10.1 The Platform is not directed at children. A person under 18 may use it only with the consent of a parent or guardian, who is responsible for the details given.
11. Changes to this policy
11.1 We may update this policy. The current version is always published on the Platform with the date it was last updated, and we tell you about a significant change before it takes effect.
